Política de reembolso

Free Shipping Domestic Shipping (United States)

Enjoy complimentary standard domestic shipping (USPS First Class) on orders of $100 or more.

General Shipping Information

  • Please allow 3-5 business days for order processing and verification. Allow an additional 7-10 business days for domestic delivery. 
  • We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. 
  • For security reasons, we can only ship to the address provided at checkout.
  • For security reasons, we may not intercept a package or alter its delivery once it has been handed over to the carrier. If you need to change any information for an order (shipping / billing address, payment information, etc.) you may request a cancellation of your order by contacting us immediately at info@popular.jewelry. If your order has been successfully cancelled, you may submit a new revised order.


Our policy lasts for 14 days after the date of shipment. If 14 days have elapsed since we've shipped your package, we cannot offer a refund nor exchange.
Custom pieces such as nameplates, name rings, and teeth etc. are non-refundable and will not be available for use as store credit. Personalizations and alterations (ie. an engraving on a bracelet; a ring or resizing) on a piece will also void the return policy.

Returned items are subject to a 15% restocking fee that will be deducted from the refund. Shipping costs are non-refundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it in. The original packaging along with any complimentary pieces (if applicable) must also be included.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received the item(s). We will also notify you of the approval or rejection of your refund.
Once your return has been approved, your refund will be processed and credit will automatically be applied to your original payment method. Please allow a few days for said refund to process.

Late or missing refunds (if applicable)
If you still have not received a refund within a week of the refund confirmation notice, please contact your bank and credit card company/PayPal. Processing time for refunds can be lengthy; it may take some time before your refund is posted.
If you’ve followed this procedure and still have not been notified of or received your refund, please contact us at popularjewelrycorp@gmail.com.

Sale items (if applicable)
Only items purchased at regular store price may be refunded. On-sale items cannot be refunded.

Exchanges (if applicable)
We replace items only if they are defective or damaged. If you need an exact replacement, send us an email at info@popular.jewelry and send your item to 255B Canal Street New York, New York US 10013. Any credit used towards an exchange is not subject to the 15% restocking fee.

If the item was marked as a gift when purchased and shipped directly to you, you will receive full credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gifter had the order shipped to him or herself to distribute to you, we will send a refund to the gifter and he/she will be responsible for the handling of the credit/gift certificate.

Return Shipping
To return your product, please contact us at info@popular.jewelry with the order number and "RETURN" in the subject. Although not necessary you may also include the reason for return (we strive to improve our service and feedback is welcome!)

Once the return request has been approved, you may ship the return to the following address:

Popular Jewelry

Attn: Returns

255 Canal Street Unit B

New York New York US 10013.

You will be responsible for shipping costs accrued for returns. Shipping costs at time of purchase are non-refundable (if the postage was subsidized via our free standard shipping option this cost will usually be invisible to you; the client will be informed of the reduction prior to refund.)

If we provide you with the shipping label, the cost of return shipping will be deducted from your refund.

The time it takes for a refunded/exchanged item varies based on your location. We will provide you with tracking information at the time of shipment (usually via e-mail) if possible.

If you are shipping an item worth over $50— consider using a traceable shipping service and purchasing insurance for your package. We cannot guarantee that we will receive your return and in the event of a lost/compromised package, we will not be held financially responsible for said loss if it was sent without our insurance. You may request for us to provide a label with said insurance (see above for postage deductions from your refund.)